EASy > Frequently Asked Questions

Frequently Asked Questions about EASy, the Electronic Accessory System.

Frequently Asked Questions

Click here to download this FAQ as a PDF file.

General

What is the Electronic Accessory System (EASy)?

EASy is a Web-based application developed jointly by Snap-on Business Solutions and Chrysler to assist Chrysler, Dodge, and Jeep dealers in selling more accessories. The solution includes:

  1. A monthly subscription to the EASy Web site with data updates.
  2. Training services for your dealership.
  3. Optional workshop offerings.

What accessory information is included in the application?

EASy contains all Mopar accessories data from 2005 forward.

Who in the dealership would be using this application?

Three departments will be primary users of this application: Sales, Service and Parts departments.

Configuration and Training

What installation options are available?

As a Web-based application, EASy requires no software installation.

How do I set up my EASy site?

When you order EASy, Snap-on Business Solutions will create your EASy site. All the information that Snap-on Business Solutions requires to create your EASy site will be collected at the time of your order.

What configuration and training options are available?

There are two methods for configuring your EASy site and training dealership personnel in the use of the product.

  1. Web-based.
  2. On-site at your dealership.

How do I decide which training option is right for me?

If you have a team that does well with remote, online training, then our web-based option will work well for your dealership. If your team does better with face-to-face interactions, then on-site services are the way to go. In either case, our experienced professionals will make sure that your team is 100 percent satisfied.

I have heard you offer a Business Process Optimization workshop to dealerships using EASy. What is this workshop, and how does it differ from the product training we sign up for when we order the product?

EASy is a critical component to the successful growth of the accessories business for your dealership. Snap-on Business Solutions offers an on-site Business Process Optimization workshop to all customers who purchase EASy. This workshop focuses on best practices in accessory sales. During the workshop, we focus on educating you about how you can improve your dealership's processes, how your various businesses can best work together, and how other dealerships have successfully increased accessory sales.

This workshop is conducted separately from the initial product training event that you sign up for at the time of your EASy purchase. Considering that close cooperation and commitment from various departments within the dealership is required, this option is highly recommended.

How do I get more information on the Business Process Optimization workshop?

Please contact Snap-on Business Solutions directly at 888.543.0894. Also, click here to download a PDF overview on our Business Process Optimization workshop.

Using EASy

How do I access EASy?

You can access EASy on the Internet through Internet Explorer. Your Dealer Administrator will be provided the Web URL through which your site can be activated.

For convenience, you can add a desktop shortcut to your dealership's EASy site on each system from which your team will access EASy.

How do I set up my user account?

Your EASY Dealer Administrator is responsible for creating your user account.

When your dealership orders EASy, Snap-on Business Solutions will set up your EASy site and create a Dealer Administrator account. The log-in information for this account will be provided to the representative at your dealership who will act as your EASy Dealer Administrator. This individual will then create individual accounts for each user at your dealership.

What is the role of the Dealer Administrator at my dealership?

The Dealer Administrator for your EASy Web site is an individual at your dealership. This person is responsible for creating user accounts for each individual at your dealership who uses EASy. This person assigns roles to each user's account (Parts Manager, Sales Manager, Sales Person), in order to provide each user with the correct level of functionality and access within EASy. The Dealer Administrator is also responsible for additional site maintenance functions.

How do I get data updates?

The EASy site updates automatically with the latest Mopar data.

Does this application interface with our current DMS system for checking parts availability and pricing?

EASy does allow you to transfer a shopping list into your DMS.

Can I create pre-defined lists of accessories within EASy?

Yes. A user creates a pre-defined list of accessories. This list is then available to preview by selecting it from the My Control Panel section of your EASy site. Users can copy pre-defined lists to a customer's shopping list in order to add packages to an existing shopping list or to further customize the package by adding or removing accessories.

How might my dealership use pre-defined lists?

EASy allows users to create packages of accessories, called pre-defined lists within EASy. Your dealership's Parts Manager, for example, might want to use pre-defined lists to create packages of accessories that Sales people can quickly present to customers as a starting point for discussion.

System Requirements

Do I have to buy a server, or any other hardware, from Snap-on Business Solutions to run this application?

No. The system only requires that you run Internet Explorer 6 or 7 on a Windows desktop. Snap-on Business Solutions does offer hardware solutions for dealers who need or are interested in expanding or replacing the number of workstations available in their dealership.

What are the minimum system requirements for operating EASy?

EASy requires Internet Explorer 6 or 7 on a Windows desktop.

Ordering

How can I order EASy?

An order form is available by clicking here. You can also contact Snap-on Business Solutions directly at 1-888-543-0894.

How much is this product?

Monthly subscription fees vary based on the number of users in the dealership licensed for use.

Users Fee
1–3 $129 per month
4–10 $199 per month
11 or more $289 per month

Configuration and Training options are priced by the number of seats purchased.

Web-based configuration
and training
  On-site configuration
and training
Users Fee   Users Fee
1–3 $270   1–6 $802
4–10 $435   7–19 $1,150
11–19 $570   20 or more Call Snap-on Business
Solutions for quote
20 or more Call Snap-on Business
Solutions for quote
     

Migration

How can I migrate from the CD version of EASy to the Web-based application?

We are excited to give our current EASy customers the opportunity to migrate to the Web-based version of EASy. The migration will be provided at no cost to dealerships currently using the CD-based version of EASy. Dealerships currently using the CD-based version of EASy will receive additional information about migrating.

If you have questions or concerns about migrating, please contact Snap-on Business Solutions at 1-888-543-0894.

Will my customized pricing data and dealer-added accessories migrate to the Web version of EASy?

Yes. Snap-on Business Solutions will assist you with migrating your customized data from your local installation of EASy to your EASy Web site.

What are the advantages of migrating from the CD version of EASy to the Web-based version?

The Web-based version features an improved design, a faster interface, and access to the Accessorizer, which allows users to view Mopar's top-selling accessories on the vehicle, instantly on screen.

For dealers currently using the CD as a locally installed (rather than a server-based) application, migrating to the Web version of EASy includes the dealership-wide server-type functionality. This includes automatic availability at all desktops of packages and customized pricing information.

Customer Use

Can my customers use EASy through my dealership's Web site?

At this time, EASy does not interact with dealership Web sites. Snap-on Business Solutions is evaluating this functionality for a future addition.

Can my customers use EASy in my dealership?

Yes. EASy is user friendly and can provide a dealership's customers with a hands-on experience.

What is the consumer version of EASy?

Chrysler, in collaboration with Snap-on Business Solutions, has launched a public Web site to provide your customers with a Mopar accessory catalog. This catalog, accessible from the Dodge, Jeep, and Chrysler Web sites, allows customers to search for accessories, create shopping lists, and submit them to your dealership for follow-up.

What additional functionality is available through the dealership version of EASy that is not available through the public site?

The dealership version of EASy is designed to be customizable to the specific needs of an individual dealership. This helps Parts, Service, and Sales departments collaborate as a single team in order to sell more accessories.

All pricing information, labor times, and labor rates can be set on a dealership's EASy site. This gives all dealership users access to the dealership's specific pricing. Dealers can also create customized accessory lists unique to their markets, can track shopping lists of all customers for efficient follow-up, add additional accessories sold locally at the dealership, and more.

A complete list of product features is available by clicking here.

Additional Questions

Who do I contact if I have questions about my order?

Contact Snap-on Business Solutions with any questions about your order.

Ordering: 888.543.0894

Monday—Friday (8:00 a.m.—5:00 p.m. EST)

Who do I contact if I have questions about using EASy?

Please contact the Snap-on Business Solutions technical support team with any questions about using EASy.

Technical Support: 800.656.4772

Monday—Friday (7:00 a.m.—9:00 p.m. EST)

Saturday (8:00 a.m.—4:00 p.m. EST)

Need more information about EASy? Ready to talk to a sales representative?

Call Snap-on Business Solutions at 888.543.0894.

Snap-on Business Solutions logo.