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Net-Compass: Service Module
Dealers can ensure that their users are all on the same page by centralizing service
content on the Internet. The dealer network can now find service information immediately
with the Net-Compass Service Module, one of a suite of
business-to-business, Internet product support solutions from Snap-on Business Solutions.
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Online Access to Service Information: |
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Service technicians will no longer have to page through cumbersome paper manuals to find
the information they need. The Service Module is designed with an
intuitive, easy-to-use interface, allowing dealers to quickly master the system. And
electronic service manuals increase the frequency and accuracy of updates at a fraction
of the cost of paper.
Using graphical icons and standard Internet navigation, searching is fast and efficient.
Dealers have many options to find the correct service pages, including model, part number,
part description, and remarks text. The ability to add electronic notes to service pages
makes it possible to share information across teams.
With the Net-Compass Service Module, information is always up-to-date.
And the system seamlessly integrates with our Parts Module, allowing
for better equipment first fix rates and improved customer service. Now dealers can
simplify the service process and ensure they have the right information, at the right time.
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Streamlining the Service Process: |
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The system can publish data in a number of different formats, including XML, HTML, and
PDF. Standard Internet navigation, graphical icons, and online support make it easy to
search service manuals. With a consistent look and feel across manufacturers’ product
lines, dealers do not need to learn a new system for each line. Graphical service pages,
hydraulic and electronic schematics, and service bulletins all aid in equipment service.
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Online Searching: |
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With the Quick Search and Advanced Search tools,
dealers can search more than just a table of contents or titles. Dealers also can use
their own terminology to search documents – using a word or combination of words.
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Updates Made Easy: |
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Updating service information is faster and easier than ever. Data updates are automatically
accessible by all approved system users. Eliminating paper manuals saves time and money.
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Linking to Parts Management: |
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Linking Service to the Parts Module allows
dealers to share data between systems and access information within Parts.
This system integration and Internet functionality enables dealers to quickly check parts
availability, select parts, and process orders via the Internet.
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Security: |
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A dealer administrator can create user names and passwords and assign security and access
rights across branches and individual locations.
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Additional Features: |
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Print on demand. |
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Multi-language capabilities. |
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Consistent interface across modules. |
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Additional Benefits: |
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Makes it easier for dealers to do business with other dealers and distributors, and at
the same time increase aftermarket and parts sales. |
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Helps the dealer build a stronger dealer/distributor network through faster response
times, more accurate parts information, and better customer service. |
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Allows the dealer to collaborate better with the dealer/distributor network and build
brand loyalty. |
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Reduces costs significantly by eliminating paper, avoiding inaccurate orders, and
slashing the time and money required to update and distribute product support information. |
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