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Return to Press Release MenuSnap-on Business Solutions completes final phase of General Motors' Electronic Parts CatalogGeneral Motors' new Electronic Parts Catalog (EPC), developed by Snap-on Business Solutions, is now available to more than 8,200 GM dealerships and Saturn retailers.Richfield, OH - August 24, 2007 - Snap-on Business Solutions, formerly ProQuest Business Solutions, a global provider of enterprise data software and services in the automotive, power equipment and powersports markets, today announced its new GM Electronic Parts Catalog (EPC) has successfully completed the final phase of GM's EPC certification process. More than 8,200 GM dealerships and Saturn retailers across North America can immediately take advantage of the Snap-on Business Solutions developed EPC, which provides electronic parts and service data in a unique online/offline application. The new GM EPC is a globally common solution that is scheduled to be deployed in stages across GM regions in Europe, Latin America, Africa, the Middle East, and Asia Pacific over the next several months."Moving at the speed of today's GM dealership requires a parts tool that delivers up-to-the minute information, while providing the choice of locally installed or Internet-based user access," said John Corbets, Director, Global Aftersales Information for GM Service and Parts Operations. "We are excited that Snap-on Business Solutions technology has made this vision a reality." The new GM EPC combines the strengths of an online and offline solution into one application that works for any size dealership around the globe. The same application is deployed both over the Internet through GM's DealerWorld (US) and InfoNet (Canada) retail portals, and is installed locally on a server with PC clients or as a standalone workstation. Local installations are kept current with Snap-on Business Solutions' Q.link tool, which provides automatic data updates to dealers via the Internet. "Through constant data updates, our revolutionary new EPC provides a standard platform in which all GM dealerships and Saturn retailers will reduce the occurrences of parts returns and the costs associated with processing incorrectly identified parts," said Corey Roberts, Vice President, Global Sales and Marketing, Snap-on Business Solutions. "The solution is poised to help GM address their parts information needs around the world. Ultimately, our GM EPC delivers the information in a timely and secure fashion to help parts departments improve customer satisfaction ratings and profitability at the dealership." Online The new GM EPC is browser-based and deployed over the Internet through GM's DealerWorld (US) and InfoNet (Canada) retail portals to licensed dealerships and retailers. Snap-on Business Solutions' new GM EPC also uses Q.link functionality to enable them to receive parts data updates within 48 hours after receipt of data from GM. This unique online capability provides critical data updates to assist in parts ordering accuracy. For example, GM is able to create and submit important parts information (global notes and Quick Lists) to all dealers in real-time (instantly) for the Web version and within 48 hours for the local version. Before Q.link, updated parts data was sent monthly via DVDs. Offline The offline feature of the new GM EPC provides maximum uptime and responsiveness through the dealership's in-house server and local area network. The secure usability of a dealership's server maintains daily operations by not losing critical data or technician time in the event of a business interruption. The combination of a locally installed version with an Internet-based EPC maximizes the availability of this business-critical tool for the parts specifier, the technician, and the customer. The new GM EPC also provides a number of user-friendly methods to access accurate parts information quickly. These include Ultra VIN Filtering to filter vehicle-specific data down to one or two part number choices, Associated Parts lists to assist in suggestive selling opportunities, and advanced integration with the Dealer Management System (DMS). DMS integration provides access to critical information, such as inventory levels, stock locations and parts pricing, while eliminating the need to switch between multiple business systems. In addition, the new GM EPC offers the most complete, timely and accurate GM data for all car, light truck, ACDelco "All Makes," Saturn, Parts and Service Bulletins, Broadcast Sheets and RPO data via an easy-to-navigate graphical user interface. Finally, innovative features such as Quick Lists both shorten the process of specifying parts and adapt to the fast-paced workflow and multi-tasking found in automotive dealerships. "Snap-on Business Solutions and GM invented the first ever EPC together in 1987, so providing this innovative online/offline EPC product together further builds on the lasting and successful association between our two companies and the GM retail network," added Roberts. "Most importantly, this new EPC will help GM and its dealerships sell more parts." About Snap-on Business Solutions Snap-on Business Solutions, based in Richfield, Ohio, is a division of Snap-on Incorporated and is primarily engaged in the delivery of comprehensive parts, accessories and service information-in electronic form-to the automotive, power equipment, and powersports manufacturing markets. Its CD and Internet based products transform complex technical data, like parts and accessories catalogs and service manuals, into easily accessed electronic information. Snap-on Business Solutions' innovative approach to a single-platform solution helps to increase productivity and drive sales for both original equipment manufacturers and their dealership networks. Founded in 1920, Snap-on is a $2.5 billion, S&P 500 Company headquartered in Kenosha, Wisconsin. Contacts: David Foutz Director, Global Marketing Snap-on Business Solutions 1-800-443-6910, ext. 1953 david.foutz@snapon.com Return to Press Release Menu |
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